About This Collection

The goal of the Practice Coaching Program Working Group (PCPWG) is to assist community leaders interested in establishing and implementing a practice coaching program while aligning this program with the community’s broader vision for ambulatory quality improvement. Practice coaches enable more customized support for the practice than a traditional learning collaborative, allow the improvement expert to see how things work in the practice, and reduce the time away from the practice required in the traditional learning collaborative.  In a variety of contexts, practice coaches have been successful in helping practices change.  As such, the PCPWG aims to accelerate implementation of practice coaching programs and improve communities’ performance on the following AF4Q dashboard measures:

  • QI-5:  Number of Alliances that actively participate in the Ambulatory Care QI Learning Network.
  • QI-6: Number of ambulatory care practices that are involved in formal quality improvement activities related to the Alliances’ work in QI.

Key Resources

Practice Coaching Manual

Appendix Items
Tool 1: Quality Improvement Charters

Tool 2: Assessing Practice Readiness for Facilitation

Tool 3: Characteristics of a Good Practice Coach

Tool 4: Enrolling participating practices

Tool 5: Expectations of participating practices

Tool 6: Practice Assessment

Tool 7: Chronic Care Model

Tool 8: Using the Model for Improvement

Tool 9: Measurement for Quality Improvement

Alliance Contributions

PCPWG Webinar Presentations from External Faculty

Evaluation Results of PCPWG Webinar series #1 (2/11 – 8/11)


Who You Need to Know

Improving Performance in Practice (IPIP) is a state-based, nationally led quality improvement initiative. It brings together technology, data, and proven quality improvement methods to help physicians give their patients the best possible care. The Practice Coaching Working Group includes Alliance leaders across organizations to create a team to spread practice coaching as a method for engaging practices in ambulatory quality improvement activities. Currently five Alliances: Albuquerque, Cleveland, Maine, South Central PA, and Western NY, have created a PCPWG team to drive the development and spread of the coaching program in their community.

Sheldon Horowitz, MD
Darren DeWalt, MD, MPH
Peter Margolis, MD, PhD
Jennifer Powell, MPH, MBA

PCPWG Phase I: Tools and Resources

IPIP Change Package Presentation, presented by Martha Rome in February of 2009 outlines the process of implementing the IPIP change package.
A diagram illustrating the relationship between the IPIP key drivers and the Chronic Care Model.
This is a diagram that shows how to implement the IPIP Chronic Care Model.  
IPIP's sample form for assessing practices
This paper reviews Key Points from the Model of Improvement and answers 3 basic questions about the improvement process.
Author: ABMS/IPIP/LAne
Lyndee Knox's presentation entitled
Author: ABMS/IPIP/MacColl
MacColl's Assessment of Chronic Ilness Care(ACIC), version 3.5
Author: MN AF4Q Alliance
Workflow illustrating issues, patient flow and possible interventions. Tool used in early stages of Hospital Readmissions Collaborative formation to identify scope of the collaborative's efforts.
"Tool 3: Characteristics of a good practice coach Example of a practice coach job description "
Published: 2013
The Practice Coaching Program Manual was reviewed by 16 quality improvement professionals, including IPIP State Directors, experienced practice coaches from across the county, IHI faculty, and the ...
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