Patients with limited English proficiency may have more medical errors and less patient satisfaction when they do not get care in a language they can understand. That is why Ashland Community Hospital in Oregon moved towards higher quality care for their patients when they improved rates for screening preferred spoken language and preferred written language from 1.4 percent to 100 percent in a seven month period. This improvement is attributed to standardizing the collection of self-reported language data from patients during the registration process as part of their work in an AF4Q hospital effort.
The University of New Mexico Hospital (UNMH) has found a disparity with their Hispanic heart failure patients, much to their amazement. Over 40 percent of residents in Albuquerque, NM are Hispanic in a state that has the highest proportion in the country. As one of the major hospitals that serves the region, UNMH understands the community. But despite previous efforts to collect data, it was not until the hospital's participation in the AF4Q Hospital Quality Network Reducing Readmissions and Improving Language Services programs that problem became more clear. As a result of, UNMH is exploring programs and interventions that aim to improve cardiac care for their Hispanic...