Dig Deeper
You know that consumer engagement is critical to helping shape the direction, projects, and deliverables of AF4Q. You also know that data speak volumes.
So how can you measure the effectiveness of consumer engagement efforts in your community?
The AF4Q Consumer Engagement Survey can help you assess the extent to which your organization engages and supports consumers and learn how to do so more effectively.
Survey questions address the following aspects of consumer engagement:
- Orientation. For example, “How clearly have the objectives of the Alliance workgroups and committees been explained to you?”
- Meaningful Engagement. “Do you feel you are on equal footing with the other stakeholders in the Alliance when it comes to shaping deliverables or making decisions? Please explain.”
- Individual Support and Resources. “Which of the following skills and content trainings are you interested in to help maximize your effectiveness at the Alliance table?”
Go forth and measure!
What are some ways consumers can help improve health care?
Leadership positions and health care activism are a good start
How do I explain missing data to consumers?
Be clear and concise.
Do consumers find certain performance measures—such as readmissions and avoidable complications data—useful?
Yes, but there must be context.
What are best practices for displaying comparative reports on public reporting websites?
Consumers prefer clarity
What frameworks can I use to engage and activate consumers?
AF4Q Alliances have several examples
How do I create a consumer advisory council?
AF4Q Alliances have forged a path.
- Why do consumers need to know how much things cost?
- How do we help employers maintain their interest and energy in our partnership?
- What role do employers play in improving care quality?
- What frameworks can I use to engage and activate consumers?
- What are the benefits of personal health records?
- What is the Consumer Engagement Leadership Consortium?
- Where should I incorporate consumers into my practice or hospital?
- How do you explain the idea of “high-quality health care"?
- How do I clarify my role as a consumer within my organization or Alliance?
- How do I become a better consumer leader?