Featured Consumer Engagement Stories
Lessons On Getting Consumers Involved In Health Care Improvements
Aligning Forces for Quality is the Robert Wood Johnson Foundation’s signature effort to improve the overall quality of health care in targeted communities, reduce racial and ethnic disparities in care, and provide models for national reform. Activities in each of the 16 Aligning Forces for Qua...
The Right Care
Not only do Americans not always get the right care, sometimes we get too much of it. Not all medical procedures are created equal, and sometimes they can hurt us. ShopSmart, a national magazine from the creators of Consumer Reports, encourage readers to use data, including AF4Q public reports, when...
Protecting Hearts
Patients often leave the hospital uneducated and confused about how to care properly for themselves at home, ultimately causing them to be readmitted. The 4.4 million potentially preventable trips to the hospital add $30 billion to US healthcare spending each year. The Aligning Forces for Quality in...
Make the Right Call Campaign
If you’ve ever had trouble deciding where to go when you or someone you care about needs medical attention, you’re not alone. It’s common to wonder if you should go to the emergency department (ED) or your primary care physician (PCP). Cincinnati Aligning Forces for Quality, led by...
Breathe In, Breathe Out: Asthma Ready
More than 7 million children live with asthma in the United States. As a school nurse, Lizzie Cockrell has seen children struggle to control their asthma symptoms. One of her students, Judy, darkened the doorstep of the health room often. “Recess, PE, health—she was spending those ...
Zero to Sixty on Patient Engagement
As she sat in the car with her teenage son while he was first learning to drive, Jessica Osborne-Stafsnes felt a familiar mix of excitement and trepidation, much like when Humboldt first embarked upon patient engagement activities. Humboldt tried to go from “zero to sixty” with its patie...
“At a Buffet, Everything Tastes Like Pancake Syrup.” Lessons for Consumer Engagement from a Bed and Breakfast
John Gallagher of the Washington Alliance owns a bed and breakfast, and, according to him, “it’s all about the breakfast.” Three things go into both a great breakfast, and, surprisingly, a consumer engagement campaign: 1) testing everything first; 2) serving it in courses; and 3) m...