Zero to Sixty on Patient Engagement

As she sat in the car with her teenage son while he was first learning to drive, Jessica Osborne-Stafsnes felt a familiar mix of excitement and trepidation, much like when Humboldt first embarked upon patient engagement activities. Humboldt tried to go from “zero to sixty” with its patient engagement. “Enthusiasm does not equate to readiness. We tried to scale up our patient engagement activities in an unsustainable way,” she said. Fortunately, Humboldt learned from its mistakes. The Humboldt Alliance took those lessons and created a roadmap to support patient engagement in the future, called the patient engagement framework.