A major hurdle to decreasing health care costs is the transparency of care information for consumers. Consumers need to know how much their care will cost so they can compare treatments. Unfortunately, consumers from focus groups report that cost information is difficult to obtain and understand. Health insurers consider their cost information to be private and may not share such information readily. At the same time, providers are often unable to share out-of-pocket costs with the patient before a treatment. And billing processes are confusing, too. Consumers may get their bills in dozens of pieces and have no explanation for the different pieces.
Consumers tend to attribute variations in health care costs to differences in quality, location, or negotiated rates—not treatment intensity or unneeded care. A common misconception is that higher cost equals higher-quality care.
Consumers’ interest in the cost of care tends to relate to their personal, out-of-pocket costs. Said one consumer, “I would say the question here is not so much what the cost is. It‘s actually how much do I have to pay?”
Public reports can help consumers play a more active role in their health care choices. Public reports of cost information, when linked with information on quality, can help consumers understand that variations in costs and resource use are not explained by differences in quality or patients’ needs—that is, price is not a stand-in for quality.
What are some ways consumers can help improve health care?
Leadership positions and health care activism are a good start
How do consumers define health care “value”?
A patient-centered approach is a good place to start.
Why worry about hospital readmissions?
They are costly and often avoidable.
How do I explain missing data to consumers?
Be clear and concise.
How do I build and cultivate relationships with consumers engaged in our program?
Being versatile is important
What frameworks can I use to engage and activate consumers?
AF4Q Alliances have several examples
- Why do consumers need to know how much things cost?
- How do we help employers maintain their interest and energy in our partnership?
- What role do employers play in improving care quality?
- What frameworks can I use to engage and activate consumers?
- What are the benefits of personal health records?
- What is the Consumer Engagement Leadership Consortium?
- Where should I incorporate consumers into my practice or hospital?
- How do you explain the idea of “high-quality health care"?
- How do I clarify my role as a consumer within my organization or Alliance?
- How do I become a better consumer leader?