Dig Deeper
AF4Q communities rely on patient feedback on their care experiences to improve the quality of health care. Likewise, consumer feedback on your website (a form of “usability testing”) is critical for ensuring that the site provides an optimal user experience and serves its purpose well.
1. Develop a plan. What are your goals for collecting feedback? When will you collect feedback? Which parts of the site will consumers test?
2. Select a feedback method based on your needs and resources. Will you conduct one-on-one interviews, focus groups, something else?
3. Gather feedback. Determine and recruit your target testers. Determine testing location, staff, materials, etc. Train your staff to implement the test and document the feedback via written notes, audio recording, video, or other methods.
4. Use your findings. Report on test findings and list recommended changes to the website. Decide which recommendations to implement. Check to make sure the changes work.
The Puget Sound Health Alliance unveiled a new website that demonstrates much forethought into its purpose and ease of use.
What are some ways consumers can help improve health care?
Leadership positions and health care activism are a good start
What tools exist to help me become an effective consumer leader?
AF4Q has helpful guidance.
Why worry about hospital readmissions?
They are costly and often avoidable.
How do I explain missing data to consumers?
Be clear and concise.
How do I incorporate consumer engagement into my organization’s strategic plan?
Make it a priority.
How do we attract employers to partner with us to improve health care quality?
Show them the benefit.
- Why do consumers need to know how much things cost?
- How do we help employers maintain their interest and energy in our partnership?
- What role do employers play in improving care quality?
- What frameworks can I use to engage and activate consumers?
- What are the benefits of personal health records?
- What is the Consumer Engagement Leadership Consortium?
- Where should I incorporate consumers into my practice or hospital?
- How do you explain the idea of “high-quality health care"?
- How do I clarify my role as a consumer within my organization or Alliance?
- How do I become a better consumer leader?