Paving the Way for Difficult Conversations

Institute for Clinical Systems Improvement (ICSI), a Minnesota nonprofit organization comprised of 61 medical practices, strives to embed the patient’s voice and perspective across the continuum of quality improvement in Minnesota.  A patient engagement program focuses on palliative care to help patients with life-limiting diseases receive the care they want. ICSI identified a gap in communication between providers and consumers about palliative care and has developed a framework to encourage these vital, but often uncomfortable, conversations among providers, patients, and families. 

Learn more here.