WCHQ Hosts Patient Experience Summit

The Wisconsin Collaborative for Healthcare Quality (WCHQ) co-sponsored the Patient Experience Summit with the Wisconsin Medical Society and the Wisconsin Hospital Association (WHA) on September 30 in La Crosse, Wisconsin.  The event was funded through the Aligning Forces for Quality grant.  WCHQ brought together more than 35 health care organizations from throughout Wisconsin with more than 120 health care professionals participating in the day-long event.  the Summit featured presentations about local strategies and successes, key roles in the patient experience, and learning from service champions from outside of health care.  The Summit genereated great feedback, that provides useful suggestions for future Summit topcs including: improving patient-clinician communication, engaging patients in their own care, improving nurse communication and pain management, and collecting and analyzing patient experience data.