National Meeting, May 2011 (Broomfield, Co)
The May 2011 National Meeting of Aligning Forces for Quality was titled "Inspiration, Innovation, Implementation: Translating Big Ideas into Real-World Results." Bookened with inspirational keynotes from author Chip Heath and Shannon Brownlee, the 300 meeting attendees heard presesentation from national and local experts in nine separate breakout sessions and a number of breakfast and other panels.
Select the links below to access presentation slides and resources.
- Meeting At-a-Glance Agenda
- Full Agenda
- Engaging Healthcare Consumers through Social Media (Maine Alliance Case Study)
- Lessons Learned in Public Reporting: Crossing the Cost and Efficiency Frontier
- Twitter 101
Wednesday, May 18th
John Lumpkin, Robert Wood Johnson Foundation (RWJF),
Anne Weiss, RWJF
Bob Graham, George Washington University (GW)/Aligning Forces for Quality (AF4Q) National Program Office
Chip Heath, Professor of Organizational Behavior in the Graduate School of Business at Stanford University, Author of Switch: How to Change Things When Change Is Hard
For more information visit the Heath Brothers website
Implementing Shared Decision Making 
Claire Gibbons, RWJF (introduction)
Shannon Brownlee, New America Foundation (moderator)
Lawrence Morrissey, Stillwater Medical Group
David McCulloch, Group Health Center for Health Studies
Learn how shared decision making can affect patient experience and outcomes. Real-world goals of this session are to identify organizational and community levers and strategies that can support shared decision making programs, and to identify key questions that can gauge your community's readiness to move forward. The strategies and examples in this session are directly related to helping Alliances achieve Quality/Equality (Q/E) Indicators 15, 29 and 33.
Addressing Cost Track: Engaging Employers: What Works?
Katherine Browne, GW (introduction)
Cristie Upshaw Travis, Memphis Business Group on Health (moderator)
Mark Saiz, City of Albuquerque
Roxanne Wolfe, Paramount Agricultural Company
Learn how organizations are engaging and working with employers to address costs. Tools and resources that can be leveraged will be highlighted, and lessons learned on successes and challenges will be shared. The strategies and examples in this session are directly related to helping Alliances achieve Q/E Indicators 6, 21, and 33.
Changing Payment to Reward High Value in Ambulatory Care: The Practical Promise and the Challenges
Janet Moye, GW (introduction)
Michael Painter, RWJF (moderator)
Kavita Patel, Brookings Institution
Paul Melinkovich, Denver Health
Bob Graham, GW
Francois de Brantes, Health Care Incentives Improvement Institute
Engage in a conversation with panelists and experts to learn about payment reform efforts that promote ambulatory care and about potential roles for regional Alliances to facilitate these efforts. Hear a range of national perspectives as well as real world examples of payment innovations in integrated and primary care settings. The strategies and examples in this session are directly related to helping Alliances achieve Q/E Indicators 23 and 32.
Improving the Patient Experience in Medical Practices & Hospitals
Deborah Roseman, GW (introduction)
Dale Shaller, Shaller Consulting Group (moderator)
Lester Hartman, Westwood-Mansfield Pediatric Associates
Alan Glaseroff, Humboldt County
Keely Brzozowicz, Virginia Mason Medical Center
Gale Kreibich, Gundersen Lutheran Health System
Learn through four case examples how medical practices and hospitals are developing and implementing strategies to improve patient experience as measured by the CAHPS Clinician & Group (CG-CAHPS) and CAHPS Hospital (H-CAHPS) Surveys. The strategies and examples in this session are directly related to helping Alliances achieve Q/E Indicators 15, 22, and 24.
Addressing Cost Track: Moving Forward with Cost Measurement:
The Role of an Alliance in Obtaining & Calculating Cost Information
Cindy Keltner, GW (introduction)
Michael Painter, RWJF (moderator)
François de Brantes, Health Care Incentives Improvement Institute
Matt Flood, Aetna
Melissa Kennedy, Cincinnati
Shelley Hirshberg, Western New York
Panelists will share experiences about their organizations’ efforts to measure and obtain cost information, how they are leveraging relationships with purchasers and payers, and lessons learned in this process. The strategies and examples in this session are directly related to helping Alliances achieve Q/E Indicators 6, 21, and 33.
Case Study: How BCBS Michigan Collaborates with Physician Organizations to Improve Quality & Reduce Cost
Susan Mende, RWJF (introduction)
Ted Rooney, Maine (moderator)
George Kipa, BCBSM
Lori Kostoff, Huron Valley Physicians Association
Margaret Mason, Physician Group Incentive Program
Using the Blue Cross Blue Shield (BCBS) of Michigan model as an example, participants will learn how a health plan can partner, engage, and collaborate with physicians within its community to develop and implement quality improvement programs and improve patient outcomes; and will understand what steps must be taken by health plans and physicians to build partnerships and collaborative efforts. The strategies and examples in this session are directly related to helping Alliances achieve Q/E Indicators 32 and 33.
Thursday, May 19th
National Quality Forum’s (NQF’s) Model Dashboard
Anisha Dharshi, NQF
Melissa Kennedy, Cincinnati
Lisa Mason, Detroit
Ted Rooney, Maine
Diane Stollenwerk, NQF
The National Quality Forum’s Model Dashboard of Measures project is intended to meet the practical needs of communities brand new to public reporting as well as those wishing to expand and/or align their current public reports with national priorities and requirements. Join us for breakfast to explore three AF4Q communities’ progress thus far, then give your input to help shape the next steps of this tool intended for use across the country.
Innovations in Patient-Centered Care
Susan Mende, RWJF (introduction and moderator)
Jan Schuerman, Institute for Clinical Systems Improvement, Minnesota
Summer Boslaugh, Oregon
Darcy Shargo, Maine
Learn about successful strategies to prepare and integrate patients in decision making roles in health care, as well as pitfalls to avoid in implementing such efforts. Speakers will highlight how patient-centered care can further the work of Aligning Forces for Quality. The strategies and examples in this session are directly related to helping Alliances achieve Q/E Indicators 9 and 29.
Addressing Cost Track: Engaging Consumers with a High-Value Health Care System:
Public Reporting of Costs & Resource Use
Katherine Browne, GW (introduction)
Shoshanna Sofaer, Baruch College (moderator)
Kristin Carman and Karthik Shyam, American Institutes for Research (AIR)
Cindy Schlough, Wisconsin
Learn about how consumers can use cost and resource use information to encourage higher-value health care choices. Discussion will highlight factors and messages that resonate with consumers, and concrete strategies Alliances can implement today. Interact with panelists about engaging consumers on cost and resource use data. The strategies and examples in this session are directly related to helping Alliances achieve Q/E Indicators 6 and 21.
Case Studies: Real-World Use of R/E/L Data
Marcia Wilson, GW (introduction and moderator)
Katherine Flaherty, The Disparities Solutions Center, Massachusetts General Hospital
Jennifer Mariani-La Luz, University of New Mexico Albuquerque
Cynthia J. Hines, Mercy Health Partners
Hear highlights from three case examples of how ambulatory practices and hospitals are using patient race, ethnicity and language (R/E/L) information to identify and measure disparities in care, and to develop improvement strategies to reduce those disparities. The strategies and examples in this session are directly related to helping Alliances achieve Q/E Indicators 11, 18, 19, and 28.
Shannon Brownlee, Acting Director of the New America Foundation and author of Overtreated: Why Too Much Medicine is Making Us Sicker and Poorer
Visit the New Health Dialogue: A Blog from New America's Health Policy Program to view the transcript