Minnesota Medical Group Improves Patient Experience through Public Reporting

Stillwater Medical Group, one of nine medical groups participating in the Minnesota AF4Q Alliance, has made an early commitment to publicly reporting patient experiences in relation to quality of care. The facility adopted the CG-CAHPS tool in order to identity areas of improvement in patient experience and to monitor results. Marked improvements were made in terms of patients’ rating of their own doctors, from 79% to 84% in just one year (Q4 2009 – Q4 2010), proving that by standard measuring – quality can improve. Stillwater's achievements are one of the three featured in A Tale of Three Practices: How Medical Groups are Improving the Patient Experience.