About This Collection

Experts now widely accept patient-centeredness as a core component of health care quality. Using surveys that ask patients about their encounters in various health care settings can lead to significant improvements in the quality of care provided. Efforts are underway at hospitals and doctors’ offices nationwide to explain how patients’ experience of care can be consistently measured to benefit providers and patients.

A suite of resources discusses the growing importance of measuring patient experience and provides information and tools to help stakeholders get up to speed. The resources include:

Primer: Measuring Patient Experience
The Benefits of CAHPS®: Survey Instruments for Collecting Patient Experience Data
Forces Driving Implementation of the CAHPS® Clinician & Group Survey
Patient Experience of Care Glossary
Messaging for Providers
Messaging for Health Plans 

Measuring Patients' Experience of Care


Published: Apr 2012
Author: AF4Q National Program Office
This brief discusses the growing number of forces at the national and regional levels which are driving the “value proposition” for implementing the Consumer Assessment of Healthcare Pr...
 
Author: AF4Q National Program Office
This primer discusses the importance of measuring patient experience as part of health care quality improvement efforts. According to the Institute of Medicine, ensuring that care is patient-cen...
 
Author: AF4Q National Program Office
This glossary provides brief definitions for commonly used terms related to patient experience of care. Measurement and reporting of patient experience are different from other types of quality ...
 
Author: AF4Q National Program Office
This tool provides messaging to explain patient experience measurement and reporting efforts to health plans, the benefits of such programs, and enlist plans’ support for patient experienc...
 
Author: AF4Q National Program Office
This tool provides messaging to explain patient experience measurement and reporting efforts to providers and enlist their participation. Patients are the best source of information about their ...
 
Published: Apr 2012
Author: AF4Q National Program Office
This primer provides an overview of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) program, which offers a suite of standardized survey instruments for collecting information d...