Featured Ambulatory Care Stories
Connecting the Dots, Changing the Way Patients Navigate Care
If communities can create a focus around information sharing, about patients and with patients, Craig Brammer believes we can radically improve health and the way patients navigate health care. Part of that is getting people in a room to talk about things they don’t agree on. How do you give p...
The Miracle of Collaboration
To get the collaborative approach working, Cleveland’s Alliance had to overcome some history, according to J.B. Silvers. First, the approach was “just trust the doctor”—which, needless to say, did not work well. The second phase was to trust the managers and the free market t...
The Four Stages of Grief, for Doctors
Nathan Wilson, a self-identified “qualitologist,” said that “nothing will agitate a group of physicians more than introducing patient experience surveys into their practice,” despite the benefits of incorporating the patient voice. When patient experience surveys were initial...
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