Good for Health, Good for Business: The Case for Measuring Patient Experience of Care


Patients highly value communication and other aspects of the provider-patient relationship, and the health care landscape reflects a growing emphasis on patient-centeredness as a core element of quality. Measuring, reporting and improving patient experience of care are explicit expectations of the Aligning Forces for Quality program.  This brief outlines the clinical and business benefits of measuring and addressing patient experience of care, and offers messages for conveying this information to stakeholders.