Engaging Consumers, Improving Care

09 Mar 2012

A growing number of quality improvement projects are enabling patients, families, and advocates to advise and affect decision-making within their local health care systems. A report from Aligning Forces for Quality shares the experiences of five communities that are engaging consumers to improve ambulatory care. A recent Lessons Learned piece describes efforts made in the Humboldt County, Oregon, Minnesota, Maine, and South Central Pennsylvania alliances to incorporate consumer engagement into ambulatory quality improvement efforts. While each approach is different, each communities’ effort demonstrates that engaging consumers across the continuum of quality improvement can help communities move toward a health care system that delivers high-quality, patient-centered care.

Read the Lessons Learned piece here.