Case Studies: Improving Patient Experience

Read three case studies showcasing practices in the Aligning forces Greater Boston, Minnesota, Wisconsin Alliances who have planned, implemented, studied and acted on their patient experience goals. Patient-centered care means patients should feel comfortable in the care environment and leave satisfied with an understanding of their diagnosis and treatment regimen. Medical practices are facing increasing pressure to improve patient experience. Through initiatives like Aligning Forces, communities are engaging practices to use a validated survey tool called CAHPS Clinical & Group (CG-CAHPS) to measure and publicly report rates of patient experience.