The End Game: How to Use Data to Improve Quality

The understanding that you can’t manage what you don’t measure is at the heart of AF4Q, so today measuring and reporting on the quality of health care is central to the work of most of the participating Alliances. This breakout explored how health care providers have used measuring and reporting to improve the care they deliver. Examples include: how data are being used to find positive deviants among a community’s clinics so their best practices can be benchmarked and spread; how data are being used to attack specific chronic conditions, such as diabetes, high blood pressure, and depression, and where data didn’t exist, how measures were created to collect them; how data are being used to find and manage so-called super-utilizers; and how patient experience data are being used to “flip the clinic” to deliver patient-centered care more efficiently and effectively.