When an elderly patient or a patient with a serious or complex illness is discharged from the hospital, that person is particularly vulnerable. As patients move from one care setting to another, problems such as lack of follow-up care and miscommunication among clinicians often occur and can put patients at risk for serious complications and hospital readmission. Some patients have additional problems such as depression, social isolation, or a lack of housing or transportation that may increase their risk of hospital readmission. Nearly one in five Medicare patients discharged from the hospital is readmitted within 30 days, at a cost of more than $26 billion every year.
Trent DeVreugd, director of Transitions of Care for the Kansas City Quality Improvement Consortium, meets with all partner hospitals in the transitions of care program about once a month to share data and discuss trends. They review monthly data on the percentage of Medicare fee-for-service patients who were eligible for the program based on diagnosis, how many accepted and declined enrollment, and which coaches have the most success enrolling patients. By collecting and analyzing data, care transitions programs can gauge whether they are achieving their program goal of reducing hospital readmissions for Medicare fee-for-service patients.