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Author: AF4Q National Program Office
Recording of the February 2012 Quality Forum for Improving Langauge Services. Since the launch of Improving Language Services, participating hospitals have reported data solely for inpatient...

Author: The Advisory Board Company and HIMSS Analytics
This survey finds that hospitals with advanced electronic medical records (EMRs) report achieving a broad range of benefits from their EMR implementations, including clinical quality, patient sa...

National Meeting, May 2011 (Broomfield, Co)

The May 2011 National Meeting of Aligning Forces for Quality was titled "Inspiration, Innovation, Implementation: Translating Big Ideas into Real-World Results." Bookened with ins...

Author: AF4Q National Program Office
This tool provides messaging to explain patient experience measurement and reporting efforts to health plans, the benefits of such programs, and enlist plans’ support for patient experienc...

Author: AF4Q National Program Office
This tool provides messaging to explain patient experience measurement and reporting efforts to providers and enlist their participation. Patients are the best source of information about their ...

Author: AF4Q National Program Office
This glossary provides brief definitions for commonly used terms related to patient experience of care. Measurement and reporting of patient experience are different from other types of quality ...

Author: AF4Q National Program Office
This brief discusses the growing number of forces at the national and regional levels which are driving the “value proposition” for implementing the Consumer Assessment of Healthcare...

Author: AF4Q National Program Office
This primer provides an overview of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) program, which offers a suite of standardized survey instruments for collecting informatio...

Author: AF4Q National Program Office
This primer discusses the importance of measuring patient experience as part of health care quality improvement efforts. According to the Institute of Medicine, ensuring that care is patient-cen...

Measuring Patients' Experience of Care
Items in Collection:6

Experts now widely accept patient-centeredness as a core component of health care quality. Using surveys that ask patients about their encounters in various health care settings can lead to sign...

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